UNLIMITED Support And Site Maintenance
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UNLIMITED Support And Site MaintenanceUNLIMITED Support And Site Maintenance
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UNLIMITED Support And Site Maintenance

UNLIMITED Support And Site Maintenance

UNLIMITED Support And Site Maintenance

Our Support team is happy to provide technical support and perform free updates for your site. This is a free service for the life of your hosted solution. Support requests are added to a general queue and addresed in the order received according to the following priority.

  1. Bugs & Production Errors.
  2. Approved Labor & Demand Requests.
  3. All Other support requests.
There are five primary types of support:
  1. Free - Any single request, or multiple unrelated requests, that take less than 1/2 hour to complete and do not require programming or specialty graphics work.
  2. Billable - Any single request, or multiple related requests, that take longer than 1/2 hour to complete or require programming or specialty graphics work. Billable requests are estimated and billed for actual labor at our standard labor rate.
  3. Concierge - Any custom request beyond the scope of design and hosting your account. Concierge services are billable.
  4. Demand - Any request (free or billable) that you ask us to complete on an expedited schedule ahead of other requests in the general queue and/or at a specific date or time. Demand updates will incur a minimum of one hour of labor plus any additional actual labor charges.
  5. Phone Support - We provide 24x7 free unlimited email and call-back phone support to help with any problems or questions regarding your site. Call-back phone support is at our own discretion, this helps us keep our costs (and yours) down.

All of our standard features come with EVERY solution, click hereto get started!

Web Site Development

• Custom Professional Design • CAPTCHA Verification • Google Maps • RSS Feeds  • AJAX • Web-based Administration • WYSIWYG Content Management • Google Calendars • Blog • Custom Reporting • User Login/Registration • Custom Professional Logo 

Web Site Hosting

• Automatic domain renewal • Online Image Editor • Streaming Audio/Video • Web-based Email • Site Activity Statistics • PDF Writer • UNLIMITED POP3 Mail Accounts • UNLIMITED Support And Site Maintenance • No long-term commitment • UNLIMITED Bandwidth • Free Domain Registration • UNLIMITED Disk Storage • Domain Back Order 

Internet Ecommerce

• Integrated Sales Tax • Real-time Shipping Calculations • Multiple Shipping Addresses  • Secure Shopping Cart • Inventory Management • PDF Order Confirmations • Related Products and Cross-selling  • Wish List Module • Merchant Services • Wholesale Pricing • Recurring Billing • Date Driven Products  • Discount Notifications • Product Categories • Automated Email Confirmations • Price sensitive product options • Downloadable Goods & Products • Offline Credit Card Processing, Checks and Phone Orders  • Customer File Upload • Thumbnails and Large Image Views  • PCI DSS - Certification • Merchant Account • Real-time Credit Cards And Payment Gateways  • Order Processing Center • Batch Product Import • Status Update Emails  

Internet Marketing & Promotion

• Sitemap Submission • Facebook Fan Pages • Search Engine Submission • Automated Link Building • Custom Browser Icon (Favicon) • HTML Catalog Generation  • Newsletter Bulk Mailer • Online Coupons and Gift Certificates • Basic Search Engine Optimization • Customer Rewards  • DMOZ Wizard • Featured Products • Federal Trademark/Servicemark Application • Search Engine Tracking • Customer Categories • Cost-per-Click Tracking • Web Branding • Mailing List 
UNLIMITED Support And Site Maintenance
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