UNLIMITED Support And Site Maintenance
Our Support team is happy to provide technical support and perform free updates for your site. This is a free service for the life of your hosted solution. Support requests are added to a general queue and addresed in the order received according to the following priority.
- Bugs & Production Errors.
- Approved Labor & Demand Requests.
- All Other support requests.
There are five primary types of support:
- Any single request, or multiple unrelated requests, that take less than 1/2 hour to complete and do not require programming or specialty graphics work.
- Any single request, or multiple related requests, that take longer than 1/2 hour to complete or require programming or specialty graphics work. Billable requests are estimated and billed for actual labor at our standard labor rate.
- Any custom request
the scope of design and hosting your account. Concierge services are billable.
- Any request (free or billable) that you ask us to complete on an expedited schedule ahead of other requests in the general queue and/or at a specific date or time. Demand updates will incur a minimum of one hour of labor plus any additional actual labor charges.
- We provide 24x7 free unlimited email and call-back phone support to help with any problems or questions regarding your site. Call-back phone support is at our own discretion, this helps us keep our costs (and yours) down.
All of our standard features come with EVERY solution, click hereto get started!